Role Overview
The Safety & Security Officer plays a key role in creating a safe, welcoming, and inclusive environment for guests, staff, and animals at Zoo New England. Officers are frontline representatives of the organization, responsible for protecting people and property while also providing excellent customer service and responding calmly and professionally to safety concerns and emergencies.
Essential Job Functions
Ensure the safety and security of guests, staff, and animals by actively patrolling zoo grounds
Monitor surveillance systems, alarms, cameras, and access points
Respond promptly and appropriately to incidents, emergencies, and guest concerns
Provide first aid, CPR, and AED support when required
Maintain access control for restricted areas
Escort vendors, contractors, and inspectors as needed
Support guest services by providing directions and assistance
Complete accurate and timely reports and documentation
Duties & Responsibilities
Control access to buildings and restricted areas using keys, locks, ID systems, and visitor logs
Enforce zoo rules and regulations in a respectful, service-oriented manner
Conduct regular patrols of buildings and grounds to identify safety or security risks
Inspect fences, gates, doors, and barriers to detect potential breaches
Monitor crowd activity and intervene early to prevent escalation
Respond to complaints, incidents, and emergencies in accordance with training
Coordinate with outside agencies such as police and fire departments when necessary
Investigate incidents and suspicious activity and report findings to supervisors
Prepare detailed, accurate, and timely incident and shift reports
Protect guests, staff, animals, and organizational assets
Physical Requirements
Frequent walking and standing throughout zoo grounds, including uneven terrain
Occasional running or fast movement during emergency response
Ability to lift, carry, and position equipment or supplies up to 50 lbs
Ability to climb stairs or ladders and navigate varied environments safely
Ability to stoop, kneel, crouch, and reach as required for inspections
Ability to observe safety concerns using sight, hearing (including radio), and smell
Work Conditions
Work performed in both indoor office settings and outdoor zoo environments
Exposure to varying weather conditions and temperatures
Primary assignment at Franklin Park Zoo; occasional coverage at Stone Zoo as needed
Flexible schedule required, including nights, weekends, and holidays
Minimum Qualifications
High School Diploma or GED
Valid driver’s license with a clean driving record
Basic computer and reporting skills
Demonstrated ability to work as part of a team with professionalism and sound judgment
Strong communication, listening, and customer service skills, with the ability to de-escalate situations effectively
Ability to remain calm, alert, and professional at all times
Ability to work respectfully with a diverse population and demonstrate inclusive practices
Ability to follow written and verbal instructions
Successful completion of a background check consistent with policy
Preferred Qualifications
Certificate or formal training in security, safety, or a related field
CPR/AED certification (or ability to obtain upon hire)