About Us:
How many companies can say they’ve been in business for over 180 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What’s the role?
Coordinate activities related to customer training performed by the Customer Education and Application Engineering Departments as well as outside contractors to deliver timely, accurate software training and support.
Sound Interesting?
Here’s what you’ll do:
The Training Coordinator is responsible for planning and supporting customer training activities. The following list is a summary of the core responsibilities:
Scheduling
Facilitate the planning and scheduling of classes both at ZEISS facilities and at customer sites to meet market demands.
Coordinate resources, both internal and external to meet training demands.
Coordinate resources needed in the classroom including: training manuals, training certificates, office supplies, training documents, etc.
Update and maintain the ZEISS training website.
Coordinate with business partners on training material needs and scheduling
Billing
Maintain training records to provide supporting documentation for revenue recognition activities.
Facilitate the processing of financial documents for customers and vendors related to training and other department activities.
Department Support
Provide assistance in reviewing training material received from Germany.
Provide assistance to the Sales departments for quoting of training and support activities.
Provide assistance to department members to facilitate revenue recognition.
Coordinate with CIC to assist customers with training needs and update training contact log.
Maintaining and reporting department metrics as defined by department management.
Other duties as required.
Do you qualify?
A two-year degree in Business Administration or a related field is preferred. Equivalent work related experience will be considered.
Must be highly proficient in Microsoft Office products.
Must have strong background in customer service.
Must have excellent verbal and written communication skills and be comfortable presenting technical metrics to small or large audiences.
Nice to Haves:
Experience in with SAP is preferred.
Experience in a technical industry is a plus.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).