Senior Digital Workplace Engineer

Lead Technology Strategy and Roadmaps

• Drive technology strategy including lifecycle management, roadmap planning, adoption, and continuous improvement.
• Serve as a subject matter expert and provide design guidance across initiatives.
• Research industry trends and emerging technologies to shape future-state capabilities.
• Lead adoption of Microsoft Copilot and AI productivity tools, including governance and access controls.

Collaborate and Influence

• Partner with business leaders, IT, Security, and Compliance to deliver integrated solutions.
• Communicate technical risks, tradeoffs, and recommendations clearly to senior leadership.
• Use NIST CSF 2.0 as a common language to communicate risk posture, prioritize security investments, and align with workplace technology practices with enterprise risk management objectives.
• Influence standardized technologies and enterprise engineering practices across teams.
• Strengthen Service Desk capabilities through documentation, enablement, and reducing escalation volume.

Mentor and Uplift the Team

• Provide coaching and mentorship; foster a culture of knowledge sharing and continuous improvement.
• Support hiring, onboarding, and development of new associates.
• Model innovation, collaboration, and customer focus.

Required Qualifications

• 5+ years of experience in a senior IT engineering or digital workplace technology role.
• Advanced technical expertise in at least one digital workplace engineering domain.
• Experience delivering large-scale, enterprise technology solutions.
• Deep Microsoft 365 expertise:
• Exchange Online: mail flow, permissions, DLs, and shared mailboxes.
• Entra ID (Azure AD): conditional access, group management, and identity governance.
• SSO, SAML, and OIDC integrations; hybrid identity and Entra Connect.
• Identity lifecycle automation (Joiner/Mover/Leaver), PIM, and B2B/guest access governance.
• Endpoint management experience: Windows via Intune and macOS via Jamf or equivalent MDM.
• Proven ability to troubleshoot across the full stack: identity, devices, and applications.
• Demonstrated experience applying security and compliance frameworks with hands-on ITIL practice across incident, problem, change, and continual service improvement (ITIL certified or equivalent).
• Workplace knowledge of NIST CSF 2.0 and its practical application to enterprise IT risk management, security best practices, and workplace technology governance.
• Strategic planning, analytical problem solving, and strong written and verbal communication with senior leaders.
• Experience mentoring engineers and influencing across teams.
• Experience managing vendor relationships and holding partners accountable to deliverables, SLAs, and contractual commitments.
• A track record of driving operational excellence and continuous improvement.
• Hands-on experience configuring and administering an enterprise ITSM platform (ServiceNow or Jira Service Management preferred).
• Scripting or automation experience (PowerShell, Python, or similar).
• GenAI enablement: secure, compliant AI-powered content creation platforms.

Preferred Skills

• Experience leading cross-department transformations.
• User-centered design, rapid prototyping, and product-driven delivery models.
• Strong testing and automation practices, including automated validation and monitoring.
• Experience operating across multiple global regions and time zones.
• SharePoint and OneDrive administration; Teams troubleshooting across chat, meetings, and voice.
• Familiarity with device lifecycle programs: refresh and asset management.
• Hands-on experience with Microsoft Copilot or other enterprise AI tools.

Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$138,750 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$185,000 annually

WME is an equal opportunity employer and encourages applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.