

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:
The primary focus of this role is to manage and lead the Client Solutions team in providing a superior level of service to our clients while fulfilling quoting requests. With that, the manager must be able to deliver effective leadership, strategy, follow up and direction that aligns with the overall goals of the company. We must continually train and educate employees on why our people, process and technology standards exist and how it benefits our clients and VC3.
To ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our clients face and how our teams as a whole combine to deliver our promise. Providing services in a timely and professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.
Additional Responsibilities:
Collaborate across all departments to maximize overall client satisfaction
Maintain accurate and up to date documentation through the change management processes
Ensure quality administrative results from your team. For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism
Review, revise, submit and annotate any invoicing associated with your department
Be a leader within the company, attending employee events, participating in meetings, encouraging a positive morale and holding all employees accountable. Set the example to follow for client service
Conduct one on one meetings with staff to ensure objectives are clear, progress is tracked, and results are reviewed, to instill a culture of high performance
Host morning huddles and weekly L10 meetings for your team
Attend training events, maintain necessary partner management certifications
Maintain an in-depth knowledge of the products and services that we offer
Additional duties as required
5+ years relevant technical experience is required.
5+ years relevant management or leadership experience is required.
Experience in IT hardware and software sales.
Knowledge of domain and SSL management.
Experience in IT service delivery and managing client expectations.
Knowledge of ITIL standards and experience managing MS licensing.
Knowledge of ConnectWise Manage and ConnectWise Sell.
Ability to present information to senior management in a manner that is clear and concise.
Strong interpersonal and communication skills with the ability to build effective working relationships.
Experience in business analysis, profit/loss responsibility and a good understanding of financial concepts.
Excellent client service skills, with the ability to create/cultivate trust relationships with clients and co-workers and remain calm in stressful circumstances.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!