Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Process Engineer-Mid-Level, you will partner with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Business Process Management (BPM) strategy. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX location. Relocation assistance is not available for this position.
What you'll do:
Applies knowledge of the business and process engineering discipline to improve cost savings, improved quality, or increased production.
Leads and facilitate cross-functional, collaborative teams in business improvement and development initiatives guidelines to optimize the overall efficiency and effectiveness of the KPI.
Utilizes broad knowledge of customers, products and processes to support business problem analysis and determine the best methodology to resolve defect or issue.
Analyzes processes to identify areas of improvement, root cause analysis, and provide appropriate analytics to facilitate business effort prioritization.
Serves as a resource to team members on escalated issues of a routine nature and navigates obstacles to deliver work products.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of process improvement and/or directly related business experience.
Demonstrated use of statistics, LEAN, Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements).
What sets you apart:
Proficient knowledge and demonstrated use of process engineering methodologies.
Knowledge of and experience in applying Business Process Management (BPM) principles.
Practical application/experience utilizing process mapping and data and analytical tools (i.e. Signavio, Excel, Minitab, etc.).
Foundational knowledge and experience utilizing Artificial Intelligence (AI) and/or automation applications.
3+ years’ experience in banking/financial services.
Lean Six Sigma (LSS) certification (yellow belt and/or green belt).
US military experience through military service or a military spouse/domestic partner.
Compensation range:The salary range for this position is: $77,120 - $147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.