Supervisor, Residential Dining

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

100 Gibbs Str, Rochester, New York, United States of America, 14605

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

300801 ESM Dining/Aux Ops

Work Shift:

UR - Rotating (United States of America)

Range:

UR URG 107 H

Compensation Range:

$23.06 - $32.29

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Supports the day-to-day operations of a residential dining location. Ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a diverse team of represented, agency, and student staff. Directly supervises employees, trains, assists with scheduling, and manages a residential dining operation, acting as a liaison between students, staff, and the dining management team.

Essential Functions:

• Supports and oversees the daily operations of a residential dining location. Maintains accurate records of operational procedures and inventory procedures. Works closely with leadership and peers to plan and implement menu updates, events, or special promotions that enhance the customer experience. Assists with monitoring and assessing customer flow and operational procedures to meet demand. Ensures efficient and timely service at all times. Assists leader with building a positive work environment. Conducts routine operational meetings in the leader’s absence.
• Directly supervises staff to ensure excellent customer service and productivity. Ensures staff is properly trained on food safety, equipment use, and customer service standards. Trains staff as required. Interviews, hires, and orients and trains new employees. Recognizes employees. Assists with planning work schedules and ensures adequate daily staffing for areas of responsibility. Evaluates employee performance with input from other leaders as required. Performs disciplinary action as needed, up to and including discharging subordinates when necessary. Attends employee grievances and unemployment hearings as requested.