Dental Access Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Department:

920730 EIOH Orthodontics

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.08 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer-friendly manner. May act as a resource to new staff.

ESSENTIAL FUNCTIONS

• Collects patient demographic and financial information in an efficient, customer-oriented manner and asks specific questions of the patient to verify information accuracy to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity.
• Schedules new and return visits using the electronic medical record. Monitors schedules and reports problems to leadership. Pre-registers patients for the next visit and coordinates appointments for ancillary testing or referrals to other clinic sites. Follows up on missed appointments and cancellations. Completes any correspondence or forms involved with appointment scheduling. Schedules interpreters or outside services to meet patient’s needs. Ensures patient satisfaction with visits prior to discharge from the area. Prints After Visit Summary at check-out when appropriate, using 2 patient identifiers to ensure provision of the summary to the correct patient. Collects patient payments, prepares end-of-day deposits, and reconciles any discrepancies.