

ABOUT US
University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.



This position is open to candidates who currently reside in California.
Employees must be available for collaboration during core hours from 10am to 3pm (PST).



ABOUT THE ROLE


Research and collect on past due student accounts using all available resources (telephone, written communication with routine follow-up, etc.). This position requires an exceptional ability to communicate solutions clearly and concisely in a logical manner along with excellent customer service, strong organizational skills and the ability to carry out duties in a timely and independent manner. Position will also coordinate and communicate as well as monitor collections activity with outside collection agencies. Position requires experience with Ellucian Banner ERP, including Accounts Receivable and Student modules, as well as familiarity with Argos reporting software and Regent Education Financial Aid system.
TYPE OF SUPERVISION:
Receive general supervision from the Assistant Vice Chancellor, Student Accounts.
POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
POSITION SPECIFICATIONS AND REQUIREMENTS:
EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:
Desired:
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.
Contact with Students: Frequent
Contact with Faculty and/or Staff: Frequent
Contact with Community and Vendors: Frequent
This position is hybrid, and candidates must be within a reasonable driving distance from the Central Admin Office in Aliso Viejo, CA 92656.
The hiring range for this position is $22.00 - $24.50 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.
SPECIAL REQUIREMENTS:
Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. While this position is mostly remote, it requires weekly or as needed presence at the university office of Aliso Viejo, CA.
BENEFITS AND PERKS
At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:
Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.



Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.
Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.