Collection Specialist

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• 3 to 5 years of experience in collections or accounts receivable equivalent experience.

Desired:

• Associate's or Bachelor’s degree in accounting or related field or equivalent working experience.
• Experience in Higher Education, accounts receivable and collections.
• Experience with at least one and preferably Ellucian Banner modules: Accounts Receivable, Financial Aid, Student
• Experience with Argos reporting tool
• Experience with Regent Education Financial Aid system

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of federal and state financial aid.
• Knowledge of Bankruptcy Laws and Filings
• Excellent oral and written communication skills using a variety of tools and the ability to communicate effectively at all levels.
• Strong interpersonal skills and exceptional ability to deliver customer service/experience in a fast-paced environment.
• Excellent problem-solving skills and ability to apply good judgement during times of high volume.
• Demonstrated ability to handle adverse situations with a high degree of tact.
• Excellent organizational and technical skills and ability to work within deadlines.
• Intermediate level of knowledge of Microsoft Office tools, particularly Word, Excel and Outlook.
• Demonstrated ability to work independently, take initiative, and exercise discretion and judgment.
• Strong team player.
• Demonstrated ability to multi-task and perform effectively taking the appropriate steps to achieve success by maintaining the highest level of service within the constraints of law, regulations, budget and university policy.

Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.

Contact with Students: Frequent

Contact with Faculty and/or Staff: Frequent

Contact with Community and Vendors: Frequent

This position is hybrid, and candidates must be within a reasonable driving distance from the Central Admin Office in Aliso Viejo, CA 92656.

The hiring range for this position is $22.00 - $24.50 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

SPECIAL REQUIREMENTS:

Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. While this position is mostly remote, it requires weekly or as needed presence at the university office of Aliso Viejo, CA.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.

• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.





Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.