Manager - Cancer Access

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.  

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA Cancer Access

Department's Website:

Summary of Job Duties:

This Access Manager manages the day-to-day Patient Access outpatient operations in the Central Access Business Center (CABC). This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director. This position reports directly to the CABC Director.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED

• Nine (9) years of patient registration, billing, and/or scheduling in a healthcare environment

• Two (2) years of supervisory experience

OR

• Bachelor's Degree in Healthcare or a related field

• Five (5) years of experience in patient registration, billing, and/or scheduling in a healthcare environment

• Two (2) years of supervisory experience

AND

• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds

• Well-developed decision-making skills

• Highly motivated and self-directed individual to establish plans of action

Preferred Qualifications:

• Advanced knowledge of Epic system and third party payer requirements.

Additional Information:

Job Requirements:

• This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well.
• This position will serve as an advocate for enhanced patient access performance within the team.
• The position is responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency.
• Responsible for sharing on-call responsibility with other Access Managers including off hours when needed.
• Responsible for hiring staff, new employee onboarding, training, and development of staff.
• Responsible for annual training facilitation staff development and providing employee coaching.
• Responsible for employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
• Conducts team meetings and one-on-one meetings with direct reports.
• Provides proper transfer of information as necessary using communication skills and tools.
• Perform other duties as needed

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Salary Information:

commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contactaskrecruitment@uams.edufor any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Grasping, Reaching, Standing, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible:

Yes