Installation and Repair Technician

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

SUMMARY

The Installation and Repair Technician is responsible for installing and repairing communication lines and services for residential and business customers, including telephone, high-speed internet, and digital TV. This role requires a strong commitment to safety and the ability to deliver exceptional customer service. Additional responsibilities include troubleshooting service lines and wireless CPE, responding to customer requests and complaints, and operating company equipment.

Sign-on bonus of up to $2,000, based on experience, paid on first paycheck.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a full-time position based out of our Murfreesboro, TN office, with travel throughout the assigned Middle Tennessee territory. A company vehicle is provided after training is completed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Perform and complete installations, troubleshooting, and repairs for connects, upgrades, and relocates for telephone, high-speed internet, and Digital TV customers.
• Plan and complete installations for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes per company standards.
• Recognize and inspect existing ground wiring or make new ground according to Company policy to protect employees, customers, and equipment from electrical shock or damage.
• Recognize and understand how to configure customers' equipment to connect to the internet via a modem or wireless router and set up IPTV service, including connecting standard consumer electronic devices such as DVD players, computers, laptops, tablets, smartphones, and telephone handsets.