What success looks like in this role:
Jamf & MDM Administration
Administer and maintain Jamf Pro or Jamf Cloud for macOS, iOS, and iPadOS device management across the enterprise
Provides white glove support onsite to the client (5 days a week)
Manage device enrollment workflows including Automated Device Enrollment (ADE) via Apple Business Manager (ABM)
Create and maintain configuration profiles, compliance policies, and smart/static groups in Jamf
Package and deploy macOS applications using Jamf policies and Self Service catalog
Monitor policy deployment success, client health, and inventory accuracy within the Jamf console
Support patch management processes to maintain software currency and security compliance across Apple devices
Engineering & Operations
Assist in the design and implementation of endpoint management improvements and modernization initiatives
Write and maintain Bash or Python scripts to automate routine endpoint administration tasks
Support integration of Jamf with cloud identity providers including Entra ID (Azure AD) or Okta
Work with security teams to implement and maintain macOS hardening baselines and endpoint protection tools
Troubleshoot complex macOS, iOS, and Jamf-related issues, serving as a Tier 2/3 escalation resource
Support & Collaboration
Provide Tier 2 and Tier 3 support for Apple device issues escalated from the help desk
Document configurations, procedures, and known issues to build and maintain team knowledge base
Collaborate with infrastructure, security, and identity teams on cross-functional endpoint initiatives
Support device lifecycle management from provisioning through retirement including asset tracking
Assist with onboarding new Apple hardware including imaging, enrollment, and user setup
You will be successful in this role if you have:
3+ years of hands-on experience managing Apple macOS and/or iOS devices in a corporate or enterprise environment
2+ years of direct Jamf Pro administration experience including policies, profiles, smart groups, and patch management
Working knowledge of Apple Business Manager (ABM) and Automated Device Enrollment (ADE)
Basic to intermediate scripting ability in Bash and/or Python for endpoint automation
Familiarity with macOS system architecture, file system, and command-line troubleshooting
Understanding of MDM concepts including configuration profiles, compliance policies, and device enrollment methods
Experience working in a ticketing/ITSM environment such as ServiceNow or Jira
Preferred Qualifications
Jamf Certified Tech (JAMF CCT) certification or actively working toward it
Experience with Jamf Connect for cloud identity-based authentication on macOS
Exposure to Microsoft Intune or co-managed (Mac + Windows) endpoint environments
Familiarity with endpoint security tools such as CrowdStrike Falcon or Microsoft Defender on macOS
Experience with Apple zero-touch provisioning via PreStage enrollments
Exposure to cloud identity platforms including Entra ID (Azure AD) or Okta
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.