Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office full time! A Moving Help Chat Specialist supports customers in a high-volume call center environment via chat primarily, but also via phone and email if needed. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. This position is an in-person/in-office role which requires working at U-Haul's Midtown Campus corporate office at 2727 N. Central Ave, Phoenix, AZ.
Customer Support Specialist Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through phone calls, chats, and emails.
Acknowledging and resolving customer complaints.
Processing, rebooking, and modifying orders.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues and supervisors as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Minimum Qualifications:
High school diploma or GED
Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
Intermediate keyboarding and computer skills
Ability to navigate and use multiple computer programs at once
Active and attentive listening
Experience working with customer support
Perks of joining the U-Haul Team!
Compensation:
U-Haul offers full time Moving Help Chat Specialists an hourly base pay of $16.00 when working in the office. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs U-Haul has available:
Full Medical coverage
New indoor fitness gym
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Prescription plans
Dental & Vision Plans
Business and travel insurance
YouMatter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Savvy consumer wellness programs- from health care tips to financial wellness
U-Haul federal credit union
Scheduling Requirements (Chat):
Full Time (40 hours)
Schedule: Monday, Tuesday, Friday, Saturday, and Sunday between 8:30 AM – 5:00 PM (Arizona time)
Must be available to work both weekend days per week
Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 6/8.
Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
Physical Demands:
The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.