Program Manager – Global CX Operations
Are you an experienced Program Manager who thrives in complex and evolving environments, and knows how to bring structure, alignment and progress across diverse stakeholder groups? Do you combine strong execution skills with the ability to navigate organizational dynamics and drive outcomes and best practice adoption at scale?
We are looking for a Program Manager to join our Global Customer Experience Operations team to lead the operational management of multiple initiatives across our global Customer Experience organization. This is a role at the heart of our CX transformation, where success depends not only on delivery, but also on stakeholder alignment and change adoption.
You will operate in an international organization undergoing significant transformation, where innovation and operational excellence must come together. Reporting to the Director of Global CX Operations, this role sits at the center of that transformation, ensuring that strategy is successfully executed and adopted across the business.
Your impact:
In this role, you will lead and manage various multi-stream programs in a highly dynamic and international environment. You will be responsible for translating strategy into execution, while managing a complex stakeholder landscape across the CX pillars of customer success, professional services, and support, as well as partner functions such as product, marketing, sales, and finance.
A key part of your success will be your ability to drive and proactively manage change. You ensure that initiatives and new processes are not only implemented, but effectively embedded into all functions and internal ways of working. You understand that delivery is only successful when adoption is achieved.
You will act as the central point of accountability across multiple workstreams, balancing priorities, managing dependencies and ensuring alignment between global and regional stakeholders. You are comfortable navigating differing interests, challenging assumptions and driving decisions forward.
Working closely with the CX Operations team and senior leadership, you will provide clear visibility on progress, risks and outcomes, while proactively managing escalations and removing blockers. You will also contribute to building a more scalable organization by standardizing our operating procedures, and improving how we deliver on our goals globally.
What you will do:
Lead end-to-end program management of global projects and initiatives for CX Operations and for other CX teams.
Translate strategic initiatives and business needs into structured, executable programs.
Drive stakeholder alignment across all business functions.
Establish governance structures and progress reporting.
Proactively manage risks, dependencies, resistance and escalations.
Ensure successful adoption of new processes.
Support client-facing teams during implementation and rollout phases.
Build strong relationships with senior stakeholders globally.
Drive continuous improvement and standardization of implementation methodologies.
Provide insights to support scaling, optimization and decision-making.
What you bring:
You are a strong program leader with a clear affinity for change management and stakeholder navigation in complex environments.
5+ years of specific experience in program or project management in a matrixed, global organization, ideally with a customer experience focus.
Proven experience in driving transformational initiatives whilst ensuring stakeholder buy-in and managing change with empathy.
Demonstrable understanding of customer support, professional services and or customer success motions.
Excellent people management skills, including managing senior and challenging stakeholders.
Ability to navigate organizational complexity and drive alignment to common business goals.
Experience with program governance, risk management and reporting.
Strong organizational and problem-solving capabilities.
Financial and operational awareness (budgeting, resource planning), ideally within a complex business environment.
Proficiency in project management software usage and deployment across teams.
Agile or SAFe certification is a plus.
Excellent command of English.
Logistics
Location: Atlanta, GA; Westminster, CO; Lake Oswego, OR
Travel Requirement: 10%
Professional Services, Operations, Salesforce, Kantata, Project Management, Change Management, Data Analysis, Time-to-Value, Cross-functional Leadership, AECO
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$122,500.00–$168,400.00
Pay Rate Type
Salary
Bonus Eligible?
Yes
Commission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics athttps://investor.trimble.com, under “Corporate Governance.”
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.