Sr. Corporate Executive Support Analyst

Job Skills:

• Expertise in hardware support, replacement, and lifecycle management for laptops, desktops, peripherals, and mobile devices.
• Strong knowledge of networking and connectivity: VPN, SSO/MFA, Microsoft/JAMF management, and SEI network environments.
• Proficiency with case management tools such as Salesforce.
• Advanced skills with Microsoft Office (Word, Excel, PowerPoint, SharePoint, OneDrive) and Adobe Acrobat.
• Strong troubleshooting skills across Windows, macOS, iOS, and Android platforms.
• Ability to quickly learn new technologies and resolve complex issues both in-person and remotely.
• Strong organizational skills with the ability to prioritize tasks and adapt to rapidly changing needs.
• Ability to communicate technical solutions clearly to both technical and non-technical audiences.
• Demonstrated executive presence, professionalism, and high-level discretion.
• Commitment to immediate acknowledgment, rapid resolution, and timely escalation for executive issues.

Work Experience:

• Four or more years of experience providing technical support for c-suite roles.
• Five or more years of IT support experience
• Two or more years of hardware support and lifecycle management experience with remote tools for troubleshooting and support
• At least one year of experience with AV and presentation technologies: Teams, Zoom, Logitech conference systems, and hybrid meeting environments.
• At least one year of experience with asset management tools such as Intune, JAMF, Active Directory, and Absolute.
• At least one year of experience with pre-planning, testing, and supporting meetings and events.
• Experience working with SEI IT Support preferred
• Executive support and on-call experience preferred
• Experience in fast-paced or regulated environments preferred
• Experience supporting travel and events preferred

Education:

• Two-year degree or higher from an accredited institution (preferred) or equivalent work experience.

Certificates, licenses and registrations:

• JAMF certification is required prior to or within 6mo
• Dell Tech Direct certification is required prior to or within 6mo
• CompTIA A+ certification is highly preferred.
• Microsoft 365 Certified: Endpoint Administrator Associate a plus.
• Apple Device Support certification a plus.

Other:

• Must be able to travel 10-50% should a business need arise. Travel is expected for this role. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided.
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

#LI-JD1

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$95,100.00 - $142,600.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.