Viewer Insights Analyst

Required Qualifications (Education, Experience/Skills/Training):

• Bachelor’s degree in a related analytical field or equivalent experience
• Minimum of 1 year of related experience or graduate degree in a related field, with a demonstrated aptitude for analytics
• Exceptional analytical & quantitative problem-solving skills with advanced knowledge of Excel
• Understanding of statistics concepts (e.g., hypothesis testing, regression analysis)
• Practical experience with data visualization tools such as Tableau, Looker, or Power BI
• Strong verbal and written communication skills with both peers and senior leadership
• Highly organized, efficient, and able to execute simultaneous projects in a fast-paced environment.

Preferred Qualifications:

• Systems knowledge: Salesforce, Google/Adobe Analytics, Tableau, or similar platforms
• Proficiency in SQL; familiarity with additional programming languages or data automation frameworks highly encouraged
• Experience with contact center tools, operations, and metrics (e.g., workforce management, CRM, QA platforms)
• Experience with self-service ecosystems (help centers, AI-powered virtual assistants, chatbots) including understanding of intent design, deflection strategies, and success metrics
• Familiarity with conversational design or natural language analytics (e.g., conversation tagging, intent classification, bot performance dashboards)
• Experience in the tech/entertainment space, or with a consumer-centered digital brand
• Comfort experimenting with emerging technologies and bringing forward innovative solutions that improve the viewer support journey

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Santa Monica, California and San Antonio, TX is $72,000.00 - $96,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Direct to Consumer

Job Posting Primary Business:

Viewer Experience

Primary Job Posting Category:

Customer Research Analytics & Modeling

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Santa Monica, CA, USA

Alternate City, State, Region, Postal Code:

USA - TX - Disney DTC - San Antonio

Date Posted:

2026-05-19