Network Operations Support Specialist

Ticket Management & Documentation

• Create, update, and manage incidents and service requests within the ticketing system.
• Accurately document troubleshooting steps, actions taken, and resolution outcomes.
• Maintain clear communication with stakeholders regarding incident status and updates.
• Input, update, and verify operational data and tracking systems.

Property & Infrastructure Support

• Provide remote and onsite support for corporate and property network environments.
• Assist in troubleshooting switches, wireless access points, firewalls, and connectivity issues.
• Support ongoing maintenance and operational health of network infrastructure.
• Assist with network monitoring, uptime tracking, and performance reporting.

Professional Development & Best Practices

• Follow established operational procedures, escalation protocols, and compliance standards.
• Stay current with networking technologies, monitoring systems, and support best practices.
• Participate in team meetings, operational reviews, and continuous improvement initiatives.
• Perform other duties as assigned.

The responsibilities listed above may not be all-inclusive.

What We Require

Education

• Associate degree or equivalent experience in Information Technology, Networking, or a related field preferred.
• Industry certifications such as Network+ or equivalent are considered a plus.

Work Experience

• 2 to 4 years of technical support, network operations, or infrastructure support experience required.
• Experience supporting enterprise networking and wireless environments preferred.
• Experience coordinating with vendors and service providers preferred.

Specific Competencies

• Strong customer service and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Working knowledge of Ethernet and wireless networking technologies.
• Understanding of switching, VLANs, Wi-Fi, and general network troubleshooting concepts.
• Experience with network monitoring and management systems such as SolarWinds or similar tools.
• Experience with incident management and ticketing systems such as Zendesk or ServiceNow.
• Strong organizational skills and attention to detail.
• Ability to manage vendor escalations and support IT project coordination efforts.

Operational Details

• Job location is based at the Chicago Headquarters
• Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
• Ability to lift up-to 50 lbs. of equipment
• Network Operations Center (NOC) and field support environment.
• Participation in an on-call rotation supporting a 24/7/365 operation.
• Travel required up to 30% to support property operations, implementations, and onsite IT initiatives.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring

The base salary range for this full-time position is base + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Illinois Pay Range

$58,000—$63,000 USD