Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
Generate Proof of Insurance (Certificates, EPI’s, Binders, AutoID cards)
Process policies: e-file/attach to client file, policy check, and process original copy for delivery to the insured
Process and monitor direct bill endorsements
Process direct bill audits
Monitor carrier/premium finance company cancellation status and activity.
Generate form letters
Order MVRs
Order loss runs
Update data schedules (location, driver, named insured, etc.) in agency management system
E-filing/attaching of scanned documents
E-filing/attaching of online reports, policies, endorsements, cancellation warnings
Data entry projects as needed
Qualifications:
Education: High School or higher
Excellent working knowledge of the computer and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro and Internet Explorer
Ability to quickly learn and adapt to new technology and software
Ability to analyze work assignments and know when to ask for assistance in order to complete the assignments in a timely manner
Ability to respond promptly to departmental needs and solicit feedback to improve service
Prepare professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information
Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments
Take responsibility for own actions and be responsive to coaching from account managers and department managers
Strive to continuously pursue training and development opportunities to build knowledge and skills
Understand and follow established Hilb procedures
Understand and comply with Hilb Employee Handbook
Prior experience with Vertafore agency management software
Knowledge and background in insurance
Benefits:
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.