IT Infrastructure Associate - 87IO7N
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Hartford Funds has an exciting opportunity for a skilled AV support technician to deliver a high-quality AV experience to our employees. The ideal candidate will have a service-oriented mindset and be well-equipped to work under pressure, ensuring top notch execution of large town hall events and executive meetings. Through careful planning and routine maintenance, the technician will deliver a consistent AV experience to all employees to ensure collaboration is seamless.
Responsibilities:
Event Setup & Operation
Conference Room Technology Support
Collaboration & Communication
Equipment Management
Maintain AV inventory and ensure equipment readiness.
Perform routine proactive maintenance and escalate repair needs promptly.
Support and troubleshooting for studio hardware/software and related AV needs
Provide consulting, setup, and troubleshooting support for Studio audio/video equipment and configurations.
Studio & Production Support
Qualifications:
Hands-on experience with audio systems (microphones, mixers, amplifiers), video systems (cameras, switchers, projectors), and lighting systems (fixtures, control boards).
Familiarity with Poly conferencing systems and AV signal flow.
Strong troubleshooting skills and ability to work under pressure.
Excellent communication and interpersonal skills.
3+ years of experience with streaming platforms and hybrid event technologies.
Knowledge of AV control systems and networking basics.
Experience supporting and administrating AV Conference Rooms solutions Teams Admin Center, Poly Lens
Experience with Proactive monitoring of Microsoft Teams Rooms and associated hardware in web-based admin portals (Poly Lens, Teams Admin Center)
Proactive resolution of associated alerts using established policies and best practices for room management
Experience with Blackmagic is a plus
AV Production experience is a plus
Experience with the following AV equipment is desired:
Physical Requirements:
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$70,000 - $100,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age