At Tend, we do dentistry differently — without compromising on excellence or ambition.

As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up.

Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave.

What You’ll Do

Create a warm, welcoming experience for every patient from arrival through departure
Own the full check-in and check-out process with accuracy, efficiency, and care
Present treatment plans clearly and confidently, helping patients understand their options and next steps
Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
Maintain accurate and organized patient records, ensuring information is up to date and accessible
Coordinate referrals and follow-ups across Tend studios and specialty providers
Respond to patient inquiries with accuracy, professionalism, and warmth
Resolve patient concerns in real time using sound judgment and Tend tools
Maintain a clean, organized, and compliant front-of-house environment
Support studio performance goals through schedule optimization and case acceptance

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every Care Coordinator is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our patient experience, and the standard of care we’re proud to deliver every day.

At Tend, we do dentistry differently — without compromising on excellence or ambition.

What You’ll Do

Create a warm, welcoming experience for every patient from arrival through departure
Own the full check-in and check-out process with accuracy, efficiency, and care
Present treatment plans clearly and confidently, helping patients understand their options and next steps
Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
Maintain accurate and organized patient records, ensuring information is up to date and accessible
Coordinate referrals and follow-ups across Tend studios and specialty providers
Respond to patient inquiries with accuracy, professionalism, and warmth
Resolve patient concerns in real time using sound judgment and Tend tools
Maintain a clean, organized, and compliant front-of-house environment
Support studio performance goals through schedule optimization and case acceptance

Who You Are

Care Coordinator

Care Coordinator

Tend

Tend

Benefits

Tend