General Manager

Communicate with Impact

• Utilize open and direct communication
• Engage, connect, coach, and lead teams with clarity, positivity, and kindness
• Train, coach, and provide feedback, creating an understanding of our company, shop priorities, and menu
• Develop teams through sharing the company's mission, values, history, and purpose
• Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’
• Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity
• Embrace feedback and communicate in a timely, considerate, and detailed manner
• Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride
• Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations

Requirements

• High school diploma or GED required
• Minimum of three years of service industry experience and two years of management/leadership experience
• Must be a minimum of 21 years of age
• Able to lift up to 50 lbs
• Ability to stand for the entirety of a shift
• Willingness and ability to work some nights, weekends, and holidays
• Maintain consistent attendance and punctuality
• Adhere to the written schedule
• Maintain a weekly schedule of 42-44 in-shop hours

Compensation

• $66,500 / year

Rewards & Bonuses

• Bonus Program based on shop performance

Benefits

• Health insurance benefits (50% employer paid)
• Company Wellness Contribution of $1,200 annually
• 401(K) Plan with a 4% employer match
• Dental Plan (employee paid)
• Vision Plan (employee paid)

Paid Time Off

• Three Weeks Paid Vacation (with tenure-based increases)
• Additional Paid Sick Leave
• Paid Holidays (Thanksgiving and Christmas)

Perks

• Opportunities for career growth and development
• Discounted employee store
• Friends & family ice cream discount
• Free ice cream daily

JOINING THE HERD: OUR HIRING PROCESS We’re excited you're interested in being part of Sweet Cow! Our hiring process is designed to be smooth, transparent, and efficient—so you know what to expect every step of the way. The following steps are tentative and subject to change.

Application Submission Window

• Open until we find the right person for the role.

Resume Review

• We check out resumes and applications as they come in.

Google Meet Screening

• If your resume looks like a great fit, we will schedule a quick virtual chat within a week of your submission.

Performance Tasks

• You will receive two task prompts within one day of our Google Meet discussion.
• Responses are due within 48 hours of receiving the tasks.

In-person Interview, Performance Task Review & Stage

• Within five days of your Google Meet screening, we’ll invite you in for an interview, review your performance tasks, and give you a chance to experience Sweet Cow in action via a stage.

Reference Checks & Offer

• If everything went great in our interview, we will reach out to your references and follow up with an offer letter within 48 hours of the in-person interview.

Start Date

• We will work with you to determine the best start date. Welcome aboard!

Applications are accepted on an ongoing basis.