Assistant Manager

Communicate with Impact

• Utilize open and direct communication
• Engage, connect, coach, and lead teams with clarity, positivity, and kindness
• Train, coach, and provide feedback creating an understanding of our company, shop priorities, and menu
• Develop teams through sharing the company's mission, values, history, and purpose
• Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’
• Maintain weekly communication to the team with pertinent information and upcoming changes
• Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity
• Embrace feedback and communicate in a timely, considerate, and detailed manner
• Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride
• Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations

Core Responsibilities:

• Weekly and Daily Planning & Execution: Develop and implement weekly and daily plans, ensuring successful execution and necessary adjustments.
• Team Development: Lead approved team development initiatives and provide oversight to ensure continuous growth and improvement.
• Observation & Improvement: Conduct regular observations, identify areas for improvement, and implement effective change.
• Training & Validation: Lead training and validation processes for the shop, serve as the primary coach and mentor for Shift Leads (SLs), Ice Cream Makers, Production Team members, Trainers, and Scoopers.
• Team Communication: Facilitate weekly team communication through the weekly scoop and in person.
• Attendance Management: Uphold the attendance policy by coaching the team and ensuring consistent compliance.
• Performance Documentation: Prepare and deliver write-ups as needed to address performance issues.
• Interviewing: Conduct phone screens and initial interviews for prospective new hires.
• Support to General Manager (GM): Assist the GM with tasks such as roster management, employee orientation, production orders, conducting 1:1 meetings with SLs, Individual Performance Reviews (IPRs), and clock-in audits.

Shift Requirements:

• 5 shifts/week (35-38 hours)
• 3 high revenue shifts (Thursday-Sunday)
• Weekly: 1 opening shift, 2 mid shifts (one on Fri/Sat/Sun), 2 closing shifts (including one on Fri/Sat)

Eligibility Requirements

• High school diploma or GED required
• Have at least two years of experience in a related service industry
• Have at least one year of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees
• Must be a minimum of 21 years of age
• Able to lift up to 50 lbs
• Ability to stand for the entirety of a shift
• Adhere to the written schedule and maintain consistent attendance and punctuality
• Maintain a weekly schedule of 35-38 in-shop hours scheduled based on shop and team needs

Compensation

• $25.50 per hour ($19/hr + $6.50/hr average in tips)

Rewards & Bonuses

• Bonus program based on shop performance

Benefits

• Health insurance benefits (50% employer paid)
• 401(K) Plan with a 4% employer match
• Dental Plan (employee paid)
• Vision Plan (employee paid)

Paid Time Off

• Two Weeks PTO

Perks

• Opportunities for career growth and development
• Discounted employee store
• Friends & family ice cream discount
• Free ice cream daily
• Two complimentary pints per week

Applications are accepted on an ongoing basis.