Assistant Store Leader - Guest Engagement

175 - Mall of America - Bloomington, MN

About Us

We are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates.

Our Mission

"Stand Out. For Good". Those four words are more than just our motto; they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Opportunity

The Guest Engagement Assistant Store Leader is empowered to do whatever it takes to create an exceptional and inspiring guest experience in their store. They are responsible for hiring, training, and developing a diverse, passionate team that creates authentic relationships with guests in every interaction. Their demeanor, presence, and passion for the guest experience must be evident and inspiring to the entire team. They drive sales and positive measurable results through their excellence in sales floor leadership and by meeting and exceeding all goals associated with the guest experience.

Key Responsibilities:

• Cultivates a guest-focused environment by driving volume and anticipating guest needs

• Models excellent service standards and coaches associates to deliver exceptional guest experiences

• Recruit, train and develop a team to achieve individual, store, and company goals

• Foster team commitment through support, relationship building, and recognizing individual contributions

• Manages the Mission Monday campaign to positively impact your community to enhance people’s lives

• Holds self and the team accountable for achievement of P&L results and statistical standards

• Provides timely feedback, recognition, and rewards to associates, driving retention and performance

Qualifications:

• Strong communication skills with an outgoing personality and willingness to engage with guests

• Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations aspects of the role