Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

Key Account Manager (m/w/d) e-Commerce Amazon

We are looking for a highly motivated and results-oriented Key Account Manager to strengthen our growing team in our Cologne office or at our headquarter in Mettlach. You will be responsible for maximizing the sales and profitability of our Villeroy & Boch brand in the Dining & Lifestyle division. This role is a key driver of our online success, focusing on increasing online availability, product presence, and brand awareness.

Your Responsibility

E-Commerce Management

• Manage and oversee e-commerce activities on existing and new Amazon marketplaces within the EU9 region to maximize sales and profitability
• Implement strategic online measures to increase online distribution, product availability and brand presence
• Monitor and analyze relevant KPIs to identify optimization potential and adjust online strategies accordingly
• Keep up to date with the latest Amazon platform updates, guidelines and best practices

Sales Growth

• Negotiate and manage contract with Amazon
• Develop and implement strategies to increase conversion rates

Reporting and Analysis

• Track and analyze performance indicators, including sales, conversion rates, customer reviews and website traffic for each Amazon marketplace
• Prepare regular reports on e-commerce performance and provide insights for management with a focus on trends and improvement opportunities within the EU9 region
• Identify trends and opportunities for optimization based on data analysis from Amazon markets

Teamwork and Collaboration

• Represent the customer perspective and collaborate with internal teams to improve customer satisfaction
• Work with internal teams on pricing strategies, promotions and product launches tailored to relevant markets
• Collaborate effectively with cross-functional teams from marketing, sales, logistics and finance
• Communicate proactively and cooperate with colleagues to achieve shared goals