📍Illinois, United States
Onsite
The Shipping and Receiving Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. This role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.
• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded; checks against suppliers’ count and immediately reports discrepancies per company policy.
• Maintains accurate records of all received items.
• Completes documentation for damaged or missing items and reports issues to supervisor.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintains records of receipt, mailing dates, and other required information.
• Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Monitors office supply levels and replenishes or orders as needed.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Trains back-up staff and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides reception, concierge, or hospitality coverage as needed.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Attention to detail for validating packing slips and receiving documentation.
• Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
• Must be able to operate a forklift.
• Must be able to operate a vehicle.
• Must be able to operate both manual and electric pallet jacks.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face-to-face customer interactions.
• Must be comfortable standing and walking for the full shift.
• Must be comfortable in a loud and dirty environment.
• Must be able to lift and carry up to 100 pounds, with varying frequency.
• Must have legible handwriting.
• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Preferably with forklift certification.
• None/ N/A
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
Pay Range
$20—$21.50 USD
WHAT WE OFFER
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.