Hotel Overnight Manager

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Overnight Manager works closely with the Front Office Manager to manage the daily operations of the Front Office/ Night Audit staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

Job Description

Operational/Functional:

o Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees, including check-in/checkout processes.
o Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
o Review resumes for arriving groups; organize and coordinate master accounts and group special requests.
o Maintain appropriate inventory of supplies and operating equipment, including ordering and receiving.
o Ensure all Sonesta safety and sanitation standards are adhered to.
o Respond to guest complaints and ensure proper follow-up is completed.
o Serve as “Manager on Duty” as required and respond to emergencies as needed.

Managing your Team:
o Ensure all staff are properly trained on systems, hotel policies, security, and cash handling procedures, service standards, local laws, and have the tools and equipment needed to effectively carry out their job functions.
o Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
o Coach team by providing specific feedback to improve knowledge, skills, and performance.
o Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leading with Passion:

o Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
o Focus on the mission and well-being of the departments, hotel and company.
o Lead by example and operate with integrity and respect.
o Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.