

Scope of the Job
Job Purpose:
Senior Member Relations Managers are responsible for the end-to-end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Senior Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimized visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members.
Key Responsibilities:
In House Experience:
Bedroom/Hotel Experience:
Member Management In The House
House Atmosphere and Environment
Membership Development
Measures of Success:
Budget Responsibilities: None
Direct Reports: None
Business Context
Reports to: General Manager, dotted to Head of MR and Chief MRO
Structure Specific to each House
Challenges / Priorities: Specific to each location/as specified in interviews and objectives/goals
Key Contacts/ Stakeholders:
Internal:
Club Director (if applicable)
Head of Membership/Membership Manager
GM
Head of Events
Position Profile
Experience Required:
Physical Requirements
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$90,000—$100,000 USD