At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide members, guests and staff a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily.
A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.
Key Responsibilities
Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
Review all reservations prior to service identifying any/all Max Care and PWK guests Responsible for knowing all committee and founding members
Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought after vibe/energy to the room.
Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
Responsible for cleanliness and organization of all reception stands and closets.
Ensures that all reception staff is in proper Soho approved attire/uniforms, as well as adhering to grooming and hygiene standards.
Will be assigned special projects from time to time by location General Manager.
Performs other duties as assigned by supervisor/manager
Experience Required
Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements occasionally required to go from one part of the club to others.
Must be able to understand and communicate clearly with guests, members, and coworkers.
Must be able to reach and handle the computer, keyboard, and desktop items.
Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.'
In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
