The role…
At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.
A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable. You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.
Main Duties
- Greets and directs all members/guests with open arms and in a hospitable manner
- Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
- Ensure any guest related concerns are addressed and action items have been set and a manager is notified
- Influence a fun and positive atmosphere by being approachable and professional
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
- Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
- Maintain a clean, sanitary, and safe work environment
- Controls traffic flow by directing foot traffic
- Maintains organization's stability and reputation by complying with legal requirements
Required Skills/Qualifications
- At least 1 year of experience in customer service focused role
- Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
- An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
- Friendly and approachable as well as proven written and oral communication skills
