This is an exciting opportunity to join a newly formed team focused on ensuring Sky’s products consistently deliver an exceptional experience for our customers.
As a Proposition Products Lead, you will define the strategy for product reliability and performance, leading cross-functional programmes to drive alignment, governance, and prioritisation—delivering measurable customer impact.
This role sits within Connectivity (Consumer Group) but offers broad cross-functional exposure, collaborating regularly with teams across TV, Commercial, Product, Brand Marketing, Propositions, CSG, Reliability, Transformation, and Marketing.
What you’ll do
Strategy & Vision: Define & shape the strategic direction for reliability and performance, using customer, commercial, and performance insights to set the vision, priorities, and roadmap.
Change & Governance: Deliver the strategy through cross-functional programmes, leading change across matrixed organisations and ensuring plans stay on track.
Collaborate Across Teams: Build strong relationships across teams to gather insights, align priorities, coordinate delivery, and influence decision-making.
Monitor Performance: Define and track the right KPIs to measure product reliability and performance, analysing trends and translating insights into actionable improvements.
Engage Executives: Create high-quality, insight-driven materials for forums. Communicate progress, risks, and priorities with clarity and impact.
What you’ll bring
Essential criteria:
Strategic Thinking: Proven ability to balance competing priorities and deliver measurable commercial outcomes while enhancing customer experience. Demonstrated by defining and executing customer propositions and commercial strategies.
Change Management & Governance: Experience leading change & delivering initiatives across a matrixed organisation, driving adoption and maintaining momentum. Ensures delivery stays on track through strong governance, effective risk management, and stakeholder alignment.
Analytical Excellence: Ability to interpret data sets, identifying trends, and translating insights into strategic recommendations.
Communication: Strong communication skills, with experience influencing Director-level stakeholders and fostering cross-functional collaboration to secure buy-in. Skilled at translating complex updates into clear, high-impact materials for senior audiences.
Desirable skills and experience:
Product leadership: demonstrable experience partnering with Product to translate customer pain points into clear, prioritised roadmaps with defined customer outcomes.
Commercial acumen: ability to quantify customer & business impact, to drive prioritisation.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.