By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Client Service Director | Claims Industry & Liability Experience Required
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
· Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.
· Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
· Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
· Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
· Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
· Enjoy flexibility and autonomy in your daily work, your location, and your career path.
· Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
PRIMARY PURPOSE OF THE ROLE: To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.
Experience
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
Liability Experience required
Operations/Client Service experience preferred
TAKING CARE OF YOU
· Flexible work schedule.
· Referral incentive program.
· Career development and promotional growth opportunities.
· A diverse and comprehensive benefits offering including medical, dental vision, 401K on day on
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.