At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
Detailed Responsibilities:
Holding pre-shift meetings to set the tone for daily operations while sharing crucial park operations information
Support team member orientation and training to ensure all department staff are fully onboarded in a positive manner
Overseeing service standards during park operating hours to ensure a high level of the guest experience
Ensuring accurate daily, weekly and end of month inventory completion
Fully engaged in managing park operations to obtain budgeted / financial targets
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Develop team members through training, feedback and coaching
Managing team member incidents / accidents and following all required reporting procedures
Completing daily operations readiness reports
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Managing team member scheduling in line with attendance forecasts
Verifying payroll daily
Manage menu processes
Support and manage operations to ensure proper staffing levels are met
Completing operational walks of the park
Ensure compliance with all relevant regulations and policies
Opening / Closing inspections of park operations
Supporting other departments as demanded by the business
Other duties/responsibilities as assigned
Skills & Qualifications
2+ years of experience in a food and beverage operational position. Multi-unit operational experience preferred
Minimum High School diploma or equivalent. Hospitality or Business Management degree preferred
High level of computer literacy - Proficient in Microsoft Excel and Word, and ability to quickly learn inventory management/ POS programs
Passion for hospitality & operational excellence
Excellent communication skills both written and verbal
A role model for safety, guest service, attendance, cleanliness and grooming standards
A valid Driver’s License and ability to meet company driving guidelines preferred
SERV Safe Management & TABC certified or obtain full certification, within 30 days of job offer
Lift, carry, push and pull up to 50lbs. on a frequent basis.
Position engages in extensive walking and standing throughout work shift
Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
Occasional overhead reaching and climbing stairs and ladders
Work both indoors and outdoors, exposed to a variety of weather conditions
Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
