We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.

This position is full-time onsite at our location in Mukilteo.

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Manages large amounts of incoming phone calls from customers and technicians
Collects and enters customer information
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Scheduling projects for technicians
Managing scheduled projects with organization and detail
Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
Determine whether or not the company provides the services that the customer is requesting.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Ability to memorize scripts and company pricing for general calls
Empathetic and patient
Ability to work in a team environment
Ability to multitask with minimal errors
Reliable employee

Education and Experience:

This position is full-time onsite at our location in Mukilteo.

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Manages large amounts of incoming phone calls from customers and technicians
Collects and enters customer information
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Scheduling projects for technicians
Managing scheduled projects with organization and detail
Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
Determine whether or not the company provides the services that the customer is requesting.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Ability to memorize scripts and company pricing for general calls
Empathetic and patient
Ability to work in a team environment
Ability to multitask with minimal errors
Reliable employee

Education and Experience:

Dispatcher

Dispatcher

SeaTown Electric, Plumbing, Heating and Air

SeaTown Electric, Plumbing, Heating and Air

Benefits

SeaTown Electric, Plumbing, Heating and Air