Product Support Associate
Country: United States of America
It Starts Here:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
Position Summary:
The Product Support Associate supports the Discretionary Portfolio Management (DPM) team in executing investment strategies and performing key middle-office functions for the trading desk. The role provides technical support to bankers, resolves DPM-related inquiries, and helps mitigate operational risk by monitoring and analyzing transactions.
Responsibilities also include reviewing securities setup across platforms and managing end-of-day mutual fund processing. The associate serves as a liaison between internal product teams and other bank departments, ensuring efficient operations and strong client service.
Position Duties / Responsibilities
Customer Service & Other Duties
• Handle calls and emails, liaising with internal departments to resolve banker inquiries.
• Support bankers with DPM account opening, liquidation processes, and trading procedures.
• Provide training to Relationship Assistants on Trading and DPM processes as needed.
• Perform additional duties as assigned by the supervisor.
Transaction Processing
• Investigate and resolve blocked securities transactions in the middle-office system (Globus), coordinating with relevant teams.
• Identify issues preventing trade execution, assess exceptions, and advise bankers accordingly.
Trade & Position Reconciliation
• Perform daily reconciliation of DPM trading activity and escalate discrepancies.
• Prepare and review monthly Asset In/Asset Out reports to identify required actions.
SICAV Settlement
• Manage and reconcile daily SICAV trade settlements (equities, fixed income, and funds) via Bloomberg.
• Liaise with custodians and brokers to ensure timely settlement.
• Maintain and update settlement instructions and account details.
Other
• Rebalance discretionary portfolios based on profile changes.
• Execute investment, divestment, and liquidity activities for DPM portfolios.
• Monitor risk profile updates and compliance reports to ensure adherence to guidelines.
Specialized Knowledge
• Previous experience in the Operations department and thorough understanding of security related processes
• Existing knowledge and experience of the Security Master functionalities
• Understanding of the Globus system and functionalities
• Experience using Bloomberg is preferred
Education:
Bachelor’s degree required or equivalent experience
Business Experience:
5-7 years of relevant experience or demonstrated required level of proficiency
Supervisory / Management Scope
Manage process or technology
Technical Knowledge:
Proficient in Excel, Word and PowerPoint.
Bloomberg experience preferred.
Languages:
Spanish, English
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum:
$75,000.00 USD
Maximum:
$122,500.00 USD
We Value Your Impact:
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.