Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.
What you will have an opportunity to do:
The Front Desk Supervisor ensures the accuracy, efficiency, and quality of all Front Office operations. This role supports guest satisfaction at the highest level while assisting with staff leadership, communication, and coordination across departments.
Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue.
Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel.
Supervise team performance, attendance, professionalism, and overall conduct.
Ensure check-in and check-out procedures are consistently followed.
Maintain strong communication between Front Office and all hotel departments, especially regarding guest arrivals and departures.
Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary.
Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, departures, and pre-conference meetings.
Follow up on VIP room blocks and inspect assigned rooms prior to arrival.
Monitor and adjust room blocks as needed for special requests and suites.
Review daily departure reports and update records accordingly.
Perform daily/weekly key inventory and coordinate results with Engineering and Security.
Review Housekeeping Reports to resolve discrepancies before the end of shift.
Verify room revenue accuracy before daily close and complete nightly bucket checks.
Deliver friendly, attentive, and efficient guest service at all times.
What are we looking for?
Must be available to work a flexible schedule, including nights, weekends, and holidays
High school diploma or equivalent required
Previous hotel or resort experience preferred
Genuine desire to make a positive impact on guests and team members
Outgoing, engaging, and professional demeanor
Strong computer proficiency
Excellent verbal and written communication skills
Ability to thrive in a fast-paced environment
Ability to stand for the duration of the shift
Compensation:
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.