Senior Associate – HCM & Payroll Analyst (UKG Pro)

Responsibilities

• As a Senior Associate, you'll work as part of a team of problem solvers helping clients run complex HR and Payroll operations. Specific responsibilities include:
• UKG Pro HCM Support
• Provide L2/L3 support for UKG Pro (R9), earlier UltiPro, HCM modules including Core HR, Benefits Administration, Compensation, and Employee Lifecycle events (hires, terminations, transfers, job changes, leaves)
• Perform system configuration and maintenance—org structures, job/position setup, benefit plan rules, eligibility configurations, compensation structures, and security/role assignments
• Support benefits enrollment cycles (open enrollment, life events, new hire enrollment), ensuring accuracy of eligibility, deductions, and carrier feed outputs
• Execute and validate employee data changes, mass updates, and data corrections with appropriate controls and audit trails
• UKG Pro Payroll Support
• Support end-to-end payroll processing cycles (regular, off-cycle, supplemental) including pre-payroll validation, earnings/deduction review, gross-to-net analysis, and post-payroll reconciliations
• Troubleshoot and resolve payroll processing errors—tax withholding discrepancies, deduction mismatches, retro-pay calculations, direct deposit issues, and garnishment processing
• Assist with payroll tax configuration, W-2 support, quarter-end/year-end activities, and statutory compliance requirements (federal, state, local)
• Validate payroll outputs and reconcile against HRIS source data to ensure accuracy before downstream posting
• Integration & Cross
• Functional Support
• Monitor and troubleshoot integration touchpoints between UKG Pro and downstream systems (e.g., ERP/Finance such as Infor CSF), including GL payroll posting files, benefits carrier feeds, and third-party vendor interfaces
• Collaborate with HR, Payroll, Finance, and IT teams to resolve cross-functional data and process issues
• Operations, Compliance & Governance
• Manage and resolve incidents, service requests, and minor enhancements within defined SLAs using ticketing tools (e.g., ServiceNow/JSM)
• Ensure data accuracy, audit readiness, and compliance with client controls, including sensitive data handling (PII/PHI) aligned to healthcare regulatory requirements
• Support compliance with labor policies, union rules (if applicable), and organizational HR/payroll policies specific to a 24x7 healthcare staffing environment
• Maintain operational documentation—runbooks, SOPs, configuration guides, and known-issue logs
• Transition & Continuous Improvement
• Participate in transition and knowledge transfer from incumbent vendor, including process walkthroughs, documentation uplift, shadow support, and stabilization/hypercare activities
• Identify and propose opportunities for automation, standardization, and operational efficiency improvements to reduce recurring issues and manual effort
• Support reporting, data validation, and operational analytics to track service health and improvement outcomes
• Skills and Experience
• 4–8+ years of experience in HRIS, HCM, and/or Payroll operations support
• Hands-on experience with UKG Pro (Release 9) across HCM and Payroll modules (strongly preferred); candidates with deep experience on UKG Pro Workforce Management or similar UKG platforms will also be considered

Strong functional understanding of:

Core HR processes:

hire-to-retire employee lifecycle, position management, org structures

Benefits administration:

eligibility rules, enrollment processing, carrier connections, COBRA/QMCSO (awareness)

Compensation:

pay structures, salary changes, compensation events

Payroll processing:

• end-to-end payroll cycles, earnings/deductions, tax withholding (federal/state/local), reconciliations, off-cycle/void/reversal processing, W-2/year-end
• Experience working in SLA-driven managed services or shared services environments with structured incident/service request management
• Familiarity with HR–Payroll–Finance integrations and data flow concepts (e.g., payroll GL posting, file-based interfaces, API-based feeds)
• Knowledge of data privacy, security, and compliance requirements, particularly PII/PHI handling in healthcare or regulated industries
• Experience with ticketing/ITSM tools (ServiceNow, Jira Service Management, or similar)
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work in US shift hours from India AC as required by the engagement

Preferred Knowledge/Skills

• Experience supporting US healthcare organizations or other regulated industries with complex workforce structures (24x7 staffing, multiple pay groups, union environments)
• Exposure to UKG Pro tax configuration, quarter-end/year-end processing, and statutory reporting
• Understanding of benefits carrier feed management and third-party vendor integrations (401k, FSA/HSA, insurance carriers)
• Familiarity with Infor CloudSuite Financials (CSF) or similar ERP systems from a payroll integration/GL posting perspective
• Experience participating in managed services transitions, knowledge transfer, and documentation uplift from incumbent vendors
• Exposure to UKG Pro reporting tools (BI reporting, Cognos, or UKG Pro native reports)
• Understanding of multi-entity payroll and shared services delivery models
• PwC Professional Skills and Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to:

• Apply a critical thinking and problem-solving mindset to HR and Payroll operations, proactively identifying risks and resolution paths
• Use feedback and reflection to continuously develop technical depth in UKG Pro and functional expertise in HCM/Payroll processes
• Handle, validate, and analyze sensitive HR and payroll data with integrity, accuracy, and strict confidentiality (PII/PHI compliance)
• Communicate effectively and professionally with onshore teams, client stakeholders, and cross-functional partners across HR, Payroll, Finance, and IT
• Demonstrate ownership and accountability in an offshore delivery model, maintaining responsiveness and quality aligned to US client expectations
• Uphold PwC's code of ethics and business conduct, ensuring strong governance and compliance in all operational and data-handling activities

Travel Requirements

Not Specified

Job Posting End Date