Sales Operations Senior Associate

PwC

New York, NY, USA, Indianapolis, IN, USA, Raleigh, NC, USA, Charlotte, NC, USA, Chicago, IL, USA, Cincinnati, OH, USA, Cleveland, OH, USA, Kansas City, MO, USA, Columbus, OH, USA, Dallas, TX, USA, Las Vegas, NV, USA, Los Angeles, CA, USA, Baltimore, MD, USA, Rosemont, IL, USA, Boston, MA, USA, Salt Lake City, UT, USA, San Francisco, CA, USA, Silicon Valley, CA, USA, Seattle, WA, USA, Atlanta, GA, USA, Austin, TX, USA, Miami, FL, USA, Milwaukee, WI, USA, Minneapolis, MN, USA, Denver, CO, USA, Montpelier, VT, USA, Des Moines, IA, USA, Nashville, TN, USA, Detroit, MI, USA, New Orleans, LA, USA, Florham Park, NJ, USA, Oklahoma City, OK, USA, Fort Worth, TX, USA, Philadelphia, PA, USA, Pittsburgh, PA, USA, Portland, OR, USA, Houston, TX, USA

$77,000 - $202,000 USD per year plus annual discretionary bonus.

Comprehensive HealthcareRetirement MatchingPerformance BonusEnterprise / CorporateCollaborative

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Customer Experience team, you work with retailers to enhance performance and profitability across commercial functions. As a Senior Associate, you analyze complex problems, mentor others, and maintain elevated standards while building meaningful client connections and navigating ambiguity. You work closely with client leaders to support the adoption of improved processes and tools, leveraging PwC methodologies and technology capabilities to deliver measurable impact across retail organizations.

Sales Operations Senior Associate

PwC

$77,000 - $202,000 USD per year plus annual discretionary bonus.

Comprehensive HealthcareRetirement MatchingPerformance BonusEnterprise / CorporateCollaborative

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

Sales Operations Senior Associate

Sales Operations Senior Associate

PwC

PwC

Benefits

PwC