Senior Specialist Retail Operations

YOUR MISSION

• Systems & Technology: Lead the daily management, optimization, and troubleshooting of core retail systems including but not limited to, UKG Kronos Dimensions, SharePoint, and POS platforms to ensure seamless store operations. Drive continuous improvement by identifying system inefficiencies, implementing process enhancements, and partnering with cross-functional teams to support updates and integrations. Develop, maintain, and update comprehensive training materials and tools, enabling consistent adoption, improved user proficiency, and alignment with operational best practices across all retail locations.
• Field Communication: Continuously develop and maintain a standardized communication process between corporate and field organization. Manage all communications to ensure timely, efficient, and consistent flow of information. Ensure all shared information remains updated and relevant.
• Retail Supplies: Strategically plan and manage retail supplies to achieve budget and meet store needs, inclusive of but not limited to operational supplies, shopping bags, replenishment of marketing, and store opening supplies.
• Policies & Procedures: Manage all DTC Store Operations policies, procedures and controls to ensure necessary business practices are relevant to achieving business objectives, increasing efficiency, and ensuring legal compliance with local laws.
• Calendar: Develop, strategically plan and maintain PNA DTC Store Operations Calendars to manage timely and accurate achievement of critical deliverables needed by cross-functional departments to the field.
• Contests & Awards: Manage contests and awards for the DTC store field teams inclusive of reporting, prizing, budgets, and communication.
• Support: Perform several broadly defined tasks to support the timely completion and communication of retail initiatives. projects ranging in scale that may impact systems/services for the DTC organization which include meetings, time keeping, gift cards, customer service, and other projects/systems that may arise.

YOUR TALENT

• Excellent verbal and written communication skills including English at a business level
• Team player with strong problem-solving skills with a proactive, solution-oriented mindset with a willingness to ask questions and seek guidance
• Ability to manage multiple priorities in a fast-paced retail environment
• Ability to quickly learn and adapt to new technologies and systems
• Strong organizational, time management, and project management skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)