School Health Front Desk Associate

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Summary

The Front Desk Associate is responsible for coordinating with school health staff and clinical support teams. This role involves scheduling appointments with providers for students, referring physicians, and facilities, as well as building, editing, communicating, and publishing daily clinical schedules for school health workers. Additionally, the scheduler performs front desk receptionist duties to ensure efficient and effective scheduling operations.

This is an onsite position at Baldwin Middle School.

Schedule: Mondays - Thursdays 4:00pm - 8:00pm
Salary Range: $18-$20/hour

Description

• Provide warm, friendly, and excellent customer service through all interactions with students, parents, referral sources, and staff members.
• Communicate directly with students and parents to accurately schedule, re-schedule, and/or cancel their initial and subsequent appointment requests by following practice scheduling protocols and tools.
• Develop and maintain a keen understanding of the various software platforms and the scheduling complexities required to perform role.
• Communicate regularly with Director of Operations about scheduling conflicts or errors and ensure alignment of scheduling changes.
• Perform front desk receptionist duties, including greeting visitors, answering phones, and managing appointment check-ins.
• Respond effectively and promptly to all student, provider, and team member requests.
• Maintain/update student information and possess a working knowledge of school health protocols.
• Obtain approval for schedule changes or cancellations as appropriate.
• Evaluate data in dashboards and reports to help better match schedule needs to staffing workforce.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on student needs.
• Adhere to quality and productivity standards.
• Other duties as assigned

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Compensation range: $18 - $20/hour 

The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.