A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The HR Operations Generalist position is perfect for a self-starting HR professional who thrives on making an impact across day-to-day people operations as well as broader people initiatives. The ideal candidate will be empathetic, detail-oriented, and confident in navigating a variety of situations with discretion and sound judgment. You’ll bring a proactive mindset and a commitment to creating a people-first experience at every touchpoint. At Placemakr, we’re reimagining where life happens, and you’ll help make that possible for the people who make it happen.
This role will be remote-first, but working hours should align with either the Eastern or Central time zones to most effectively support our team members and Placemakr business needs.
What You’ll Do
Maintain accurate and confidential records within the HRIS system (ADP Workforce Now). This includes entering new hires, job changes, termination data, and uploading supporting documents into the system.
Manage orientation and on-boarding processes for new team members, including background screening management, I-9 completion, and benefits enrollments. Coordinate with cross-functional teams to deliver an exceptional first-day experience.
Manage the off-boarding process for departing team members, including post-employment documentation, exit surveys, and final pay.
Support in administering all company benefit plans, especially helping to ensure that all team members are aware of and have access to their benefits.
Provide support in the administration of the company’s leaves of absence and reasonable accommodations programs, working closely with our Director, HR Operations & Total Rewards.
Be the primary backup for payroll processing, including weekly and bi-weekly payroll runs, updating employee records, bonus/incentive pay, tracking pay exceptions, and ensuring benefit changes are accurately recorded.
Maintain monthly scorecard program for our property team members and their leaders.
Assist in the communication, interpretation, and upkeep of the team member handbook, contributing to the development of new policies as needed.
Assist with employee relations investigative matters as needed.
Support audits, reporting, and documentation related to employment compliance.
Support or facilitate training programs related to employee relations, compliance, harassment prevention, and manager best practices.
Manage the People Experience Team inbox, providing the primary support for day-to-day questions from team members.
Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.
What It Takes
Bachelor’s degree in human resources, business administration, or a related field, or equivalent work experience in lieu of a bachelor’s degree
3+ years’ experience in a related HR role
A working knowledge of U.S. employment laws and HR best practices
Strong foundational knowledge of the Microsoft suite of tools, including Teams, Outlook, PowerPoint, Excel, Word and SharePoint. Experience with the Power Automate tools is a plus.
Bi-lingual (Spanish) strongly preferred
Excellent interpersonal and organizational skills
Prior experience in adapting to new technologies with an interest in creating workflow automations and working with AI
Proactive ownership & problem solving. You are comfortable taking on aligned tasks, fully owning them, and independently driving them to conclusion with a solution-oriented mindset.
The ability to exercise exceptional judgement including escalating when appropriate
A high level of curiosity, with the ability to multi-task, organize and prioritize effectively in a high-growth, ever-changing environment.
A champion of our Community Norms who embodies them constantly. You Own It. You Make It Better. You Treat People Right.