Sales Account Manager

What is the role?

You are responsible for the complete sales cycle from start to finish. You will need to educate the customer on what they can expect from beginning to end. You will need to be driven and have an ongoing strategy to educate potential customers, respond to concerns and questions, and have a keen ability to break the ice, create and nurture relationships. You must meet productivity goals and have excellent computer and communication skills.

In this role, you will:

• Prospect, generate opportunities, schedule, and run demonstrations, and close accounts.
• Possess strong knowledge of the PracticePanther program to identify customer needs when qualifying them.
• Document each call as per company and departmental policies and procedures.
• Follow up with potential customers promptly if necessary while determining and managing your pipeline.
• Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue.
• Apply a positive customer service attitude in interactions with all customers and establish a positive rapport.
• Communicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions.
• Must keep up with all new product features and updates
• Explore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product
• Must be able to work with other teams effectively
• Other duties as assigned

Qualifications

• 0-1 years sales experience
• 0-1 years SaaS environment experience
• Knowledge in the legal industry advantageous
• Proficiency with Salesforce, Intercom, Drift, and G Suite
• Experience in leading initiatives and succeeding in a team environment
• Experience with small and medium businesses and tech

Who is the ideal candidate?

• Must be patient, empathetic, and have excellent communication skills
• Data-driven individual
• Strong interpersonal skills to work collaboratively with different departments
• Comfortable with technology and learning new software
• Ability to handle escalated customer issues