Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us.
As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!
What this role entails:
Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space. They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard.
What you’ll do:
Sales + Service
Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing.
Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy.
Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
Participates in trade and community events and activations in local markets.
Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed.
Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
Utilizes design service tools as an extension of our customer experience;.
Operations
Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed. Regularly review all communications/messages/tasks communicated to the store team as appropriate.
Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.
Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner.
Visual Merchandising
In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.
People + Culture
Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives.
Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.
Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.
What you need to have:
Must be available to work a minimum of one weekend day per week, and work during the holiday season.
Retail sales, showroom or customer service experience is preferred.
Education - High School diploma or equivalent is required
Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
Ability to regularly climb ladders or step stools
Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
Ability to frequently communicate face to face, on the phone or via electronic means
What will help you stand out?
Experience in, and a passion for, home interiors is preferred.
Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.
What You’ll Get:
$100 new hire gift card and free product for a great night’s sleep!
Generous 40% employee discount on most Parachute products
Flexible schedules
Quarterly bonus program + incentives
Up to 9 days of sick time per year
Holiday pay
Voluntary commuter benefit program through Optum
This is an hourly (non-exempt) role that has a pay range of $20.50 - $22.00 per hour dependent on experience
Our Commitment to You
We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.
Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.
