Date Posted:

2026-04-30

Country:

United States of America

Location:

OT315: NPR - RICHMOND, VA 1642 Ownby Lane, RICHMOND, VA, 23220 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Richmond, Virginia territory.

On a typical day you will:

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
Manage and nurture account relationships to drive renewals and repair opportunity.
Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
Assist with customer concern resolution along with Operations.
Partner with branch business development sales team to identify business development opportunities.
Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasting.

What you will need to be successful

Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
Ability to work in a highly team-oriented and dynamic environment.
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
Candidate must be customer centric with a strong desire to achieve customer satisfaction.
Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

Date Posted:

2026-04-30

Country:

United States of America

Location:

OT315: NPR - RICHMOND, VA 1642 Ownby Lane, RICHMOND, VA, 23220 USA

On a typical day you will:

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
Manage and nurture account relationships to drive renewals and repair opportunity.
Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
Assist with customer concern resolution along with Operations.
Partner with branch business development sales team to identify business development opportunities.
Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasting.

What you will need to be successful

Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
Ability to work in a highly team-oriented and dynamic environment.
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
Candidate must be customer centric with a strong desire to achieve customer satisfaction.
Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

Sr. Associate, Account Manager

Sr. Associate, Account Manager

Otis

Otis

Benefits

Otis