Job Category:
Administrative & Clerical
Work Shift/Schedule:
8 Hr Morning - Afternoon
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
Responsible for checking in, checking out and appointment scheduling of patients, while providing excellent customer service to each patient.
Licensure or other certifications:
Educational Requirements: High School Diploma or GED
Minimum Experience:
Other:
Preferred Licensure or other certifications:
Preferred Educational Requirements:
Preferred Experience: Minimum of one (1) year front desk experience at hospital or Physician's office.
Other:
Excellent verbal and written communication skills
Ability to work error-free with frequent interruptions
Responsible for greeting and check-in of new patients and appointment scheduling of patients at various satellite locations, including Gainesville office. Gives patient forms for registration if they have not already received them through the mail. Advises patient to fill out and sign forms completely and offers to assist if necessary. Obtains copy of driver’s license and insurance cards. Scan info into electronic patient record. Contacts Business Office for change in insurance coverage, for payment agreement and/or self pay patients. Make necessary changes to demographic information in the computer to include update of Red Flag information. Take picture of patient for electronic patient record.
Responsible for greeting and check-in of established patients, including: Updates demographic information as necessary on computer. Makes copy of insurance card once a month and attach to patient’s forms. Collect all patient co-pays, record the information in the appropriate place in GEMMS, and provides patient with receipt if requested. Contacts Billing Office if patient has a change in insurance or needs a payment agreement.
Responsible for Appointment Scheduling, including: Accurately schedules both new and established patients in the computer according to policy. Monitor and maintain no show appointments and unfinished appointments as assigned. Notifies appropriate clinical staff of additional and on appointments so that patient charts may be prepped accordingly. Cancels and reschedules appointments as necessary.
Insurance Verification: Verify insurance eligibility and coverage guidelines as well as process benefit correspondence in system.
Miscellaneous Duties Assigned: Responsible for all outgoing mail to be metered and put in appropriate place for pick up. Post guarantor on account money and move money to appropriate charge lines. Routinely check fax machine for incoming faxes. Sort and distribute to appropriate department. Responsible for attaching documents in a timely manner. Performs other duties as needed to assist other front desk staff and medical records. Give completed paperwork to Business Office.
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
Vision: Moderate, Frequently 31-65% of time
Kneeling/Stooping/Bending: Occasionally 0-30%
Standing/Walking: Occasionally 0-30%
Pushing/Pulling: Occasionally 0-30%
Intensity of Work: Occasionally 0-30%
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.