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The Role
The Network Engineer II responsibilities include assisting in enterprise network design, implementation and ongoing support of network infrastructure hardware and software components. Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects. Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms. Recommend, implement and document corrective solutions and preventative measures. Participate in evaluation and recommendation of new technology solutions. Provide Tier 3 support and guidance to IT for all Health System and affiliate entities. Document work in the form of policies, standards and knowledge base articles.
This position consists of ensuring solutions are delivered in adherence of defined standards and policy.
The Network Engineer II position is expected to lead technical projects as well as provide guidance to team members as needed to ensure quality and delivery of work.
This position is expected to work both independently and with various teams across the Nordic Global enterprise.
Key Responsibilities
Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met
Install, configure, and maintain campus-wide wired and wireless (Wi-Fi) network hardware and software.
Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from local to enterprise-wide deployments
Resolve network performance issues, manage network outages, and provide escalation support for technical teams.
Create detailed network diagrams, configurations, processes, and service records.
Coordinate with vendors, contractors, and internal IT teams to deliver projects and maintain system uptime.
Perform tasks related to the operation, servicing, and troubleshooting
Skills and Experience
4+ years of experience in Network Engineering
Strong knowledge of Cisco Catalyst network infrastructure
Strong knowledge of routing and switching (LAN/WAN, VLANs), wireless technologies, and network security standards.
Knowledge of network hardware and software such as routers, LAN and WAN switches, cabling and testing equipment
knowledge of TCP/IP, routing protocols (BGP, EIGRP, OSPF), VLANs, and Cisco networking technologies.
Ability to use monitoring tools (e.g., SNMP, Wireshark, Thousand Eyes) for troubleshooting.
Able to prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
Highly self-motivated and directed, with keen attention to detail
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
On-call availability 7/24 as part of a rotation schedule
Requires working outside normal business hours for maintenance.
Other duties as assigned
Additional details
Demonstrate a deep understanding of the application of technology in the technical environment
Have the necessary communication and interpersonal skills to interact with clients at all levels
Have the ability to keep up to date with technology as it develops and its potential impact
Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client
Act as the technical point of contact for clients and technical teams throughout the project life cycle
Be self-managed and capable of prioritizing workload based on workload requirements
Education and Experience requirements
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.