Warehouse Supervisor

o Lead coaching, development, documentation, corrective action, written warnings, and
Performance Improvement Plans in partnership with Warehouse Manager and HR
o Drive employee engagement, cross-training, skill development, accountability, and
readiness for advancement
o Set clear daily expectations for Team Leaders and employees and follow up on results
o Hold employees accountable to productivity, quality, attendance, safety, and behavioral
expectations
● Data & Analytics
o Build, Maintain, and improve performance tracking systems (Spreadsheets, Dashboards,
databases, etc.)
o Establish, track, and improve KPIs including productivity, labor utilization, accuracy,
attendance, rework, workflow efficiency, and on-time completion
o Analyze daily, weekly, and monthly trends to identify inefficiencies, performance gaps,
staffing issues, and improvement opportunities
o Ensure operational decisions, staffing changes, coaching, and process improvements are
supported by data whenever possible
o Develop new tracking tools and reporting methods where visibility gaps exist
o Maintain daily performance reporting for assigned area, including planned vs. actual
output, labor hours, productivity, quality, and completion status
o Candidates and employees in this role must be comfortable using Excel or Google Sheets,
including formulas, filters, pivot tables, and basic data analysis
o Ability to translate data into clear actions, follow-up plans, and measurable results is
required
● Reporting & Accountability
o Provide weekly and monthly updates including:
▪ Department performance against KPIs
▪ Labor plan vs. actual results
▪ Productivity, accuracy, attendance, and safety trends
▪ Employee performance insights
▪ Root causes of misses
▪ Corrective actions and owners
▪ Data-driven recommendations
o Track all action plans with owners, due dates, status updates, and measured results
● Process Improvement
o Identify inefficiencies and implement measurable improvements across assigned areas.
o Collaborate cross-functionally with Warehouse, Planning, Customer Service, Quality,
Inventory, and other departments to improve overall warehouse performance.
o Maintain and update SOPs to reflect current best practices
o Lead or support at least one documented process improvement initiative per quarter
● Safety & Compliance
o Attend and actively participate in all required safety meetings
o Ensure team compliance with all safety standards, PPE requirements, equipment rules,
housekeeping expectations, and safe work practices
o Address unsafe behaviors immediately and document recurring issues
o Partner with Warehouse Manager, Safety, and HR on incident follow-up, corrective
actions, and prevention

● SOP Development, Training Documentation
o Develop and maintain detailed SOPs for all processes within assigned areas
o Ensure SOPs are regularly reviewed, updated, and aligned with current operations

o Train employees and Team Leaders on SOPs, process changes, quality expectations, and
safety requirements
o Maintain accurate records of training completion and updates
o Ensure consistency and accountability through standardized procedures
o Verify training effectiveness through observation, performance data, and follow-up
coaching

● Cross-Functional Coverage & Business Continuity
o Develop and maintain working knowledge across all warehouse functions
o Partner with other Supervisors to ensure alignment in priorities and execution
o Be capable of supporting and overseeing other functional areas when needed
o Participate in cross-training and shared improvement initiatives
o Maintain visibility into key metrics, workflows, staffing constraints, and action plans
across warehouse departments
o Maintain sufficient competency to step into another functional area with minimal
disruption
o Support other supervisors during absences, labor shortages, volume spikes, or
operational disruptions
● Shared Ownership Mindset
o Operate with shared ownership over total warehouse performance
o Take ownership for overall productivity, accuracy, safety, labor efficiency, and service
levels across all warehouse departments
o Proactively identify and address gaps impacting the broader operation
o Avoid siloed decision-making; make decisions that support total warehouse
performance, not only assigned area performance

● Other duties as assigned

POSITION QUALIFICATIONS
Competency Statements
● Positive - Ability to view all situations with a positive attitude.
● Innovative - Ability to look beyond the standard solutions and "think outside the box".
● Communication - Ability to communicate effectively with others using spoken and written word clearly
and concisely.
● Accuracy - Ability to perform work accurately and thoroughly.
● Detail Oriented - Ability to pay attention to the minute details of a project or task.
● Energetic - Ability to work at a sustained pace and produce quality work.
● Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their
ability.
● Reliability - The trait of being dependable and trustworthy.
● Safety Awareness - Ability to identify and correct conditions that affect employee safety.
● Interpersonal - Ability to work well with a variety of personalities, individuals and opinions.

SKILLS & ABILITIES
Computer Skills:
● Advanced knowledge of shipping WMS is required
● Advanced experience in using handhelds and paperless systems
● Advanced knowledge of custom labeling
● Advanced knowledge of SAP is helpful

● Strong leadership and coaching ability
● Experience handling employee performance and disciplinary processes
● Strong analytical and problem-solving skils
● Experience with spreadsheets, data tracking, or reporting tools
● Strong communication and organizational skills

Other Requirements:
● High School Graduate or General Education Degree (GED) preferred
● 3-5 years experience in fast paced pick and pack environment
● 3-5 years of experience in supervision
● Ability to work safely, and to recognize potential hazards in a noisy warehouse environment in which
employees move about regularly in the midst of heavy equipment in motion