The Project Manager II, Technical Consulting Services is responsible for the coordination, oversight and completion of projects that are technical in scope.
Lead the accurate discovery and scoping of professional and technical services for each sales opportunity.
Facilitate internal calls and client discovery calls to define services offerings. Create statements of work, project plans/timelines, services presentation slides; and present proposed solutions to clients and prospects.
Monitor and track progress ensuring projects are completed on time and within budget.
Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
Direct the activities of the project team which may include technical team, client team, vendor team, third party vendors, consultants and sub-contractors. Partnering with cross-functional teams to ensure project and customer success.
Measure project performance using appropriate tools and techniques.
Manage complex multi-solution multi-service discovery and scoping needs for net new business and growth of existing client base to drive company revenue. Services include but not limited to Implementation, Training, Conversions, Interfaces, etc.
Develop strategic account plans and timelines on multi-year strategic initiatives that enable the adoption of NextGen solutions and services.
Manage, triage, prioritize requests for services. Work with requestors to obtain necessary information for any incomplete/unclear requests. Assign cases to appropriate subject matter experts to facilitate resolution.
Implement changes to the Sales Support process as part of Continuous Improvement initiatives determined by Maturity Model or process Kaizens. Update, implement, and maintain documentation and procedures to standardize processes, tools, reports, metrics to optimize the Sales Support organization.
Perform other duties that support the overall objective of the position.
Education Required:
Bachelor's Degree.
Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
7+ years of experience in a project management
Experience in a healthcare, clinical, or technical background.
NextGen EHR/PM experience and/or experience with other practice management systems and workflow.
License/Certification Required:
Project Management Professional (PMP) certification.
Knowledge, Skills & Abilities:
Knowledge of: Strong technical knowledge of networking concepts and database concepts. Knowledge and understanding of Project Management Institute (PMI) and the Project Management Body of Knowledge (PMBOK) including understanding the project life cycle. Software Development Life Cycle. Advanced knowledge in Microsoft Office Suite, Project Management, and Business Process Management tools. Knowledge of SAP, LucidChart, Salesforce, Confluence, SQL, and Power BI.
Skill in: Client focus and relationship buidling, critical thinking, and creative problem solving. Excellent communication and interpersonal skills. Project management and organizational skills.
Ability to: Manage multiple projects concurrently in alignment with professional services portfolio. Identify problems, mediate issues, develop solutions and implement a course of action. Prioritize work to meet timelines. Ability to drive business and technical discussions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
