Centralized Scheduler

Centralized Scheduler

Neighborhood Health Association - Greet patients arriving to appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.

Duties and Responsibilities:

• Assist with pre-calls and call reports
• Confirm patient’s appointments.
• Schedule appointments for patients using the electronic health system, following PCMH standards.
• Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
• Direct non-scheduling calls to appropriate department or extension.
• Respond appropriately to patient inquiries.
• Follow up with patient calls where necessary.
• Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.
• Maintain a friendly, courteous, and professional tone when handling all incoming calls.
• Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
• Performs other duties as assigned by supervisor.
• Will float between NHA medical clinic offices.
• Requires own insured vehicle and a good driving record.

Skills/Qualifications

• Require, High School Diploma or GED equivalent.
• Detail oriented along with the ability to manage time efficiently.
• Pleasant and professional demeanor and temperament during times of stressful and difficult situations.
• Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
• Computer knowledge is required.
• Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders.
• Must show ability to resolve patient or customer concerns within the parameters given by the employer.
• Ability to maintain patient confidentiality.
• Must be able to work independently in a fast-paced environment with regular interruptions

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.