Dispatcher

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Transportation

All Locations:

151 Orleans Street

Position Summary:

The Dispatcher/Supervisor is directly responsible for the effective and efficient dispatch communications during his/her shift. This includes adhering to the policies and procedures of the Transportation Department and consistently providing top quality services to its participants.

Essential Duties and Responsibilities:

• Will be trained in full orientation of NeighborHealth, PACE and the Transportation Department to equip the Dispatcher with the knowledge and skills required performing the job in accordance with the company standards.
• Provide effective and efficient response and transport to all participants, PACE centers and requests.
• Dispatch vehicles to meet the transport needs of the PACE participants i.e., answer phones, schedule and verify trip information, assign vehicles and drivers, dispatch, etc.…
• Will enter and maintain customer information in computer system including names, addresses and other participant’s information.
• Assign all breaks and lunch times to all drivers to ensure maximum coverage.

Qualifications and Requirements

• HS Diploma/GED required.
• Current driver’s license.
• Must have at least one year experience in this field and preferably one year experience as a dispatcher.
• Must have a working knowledge of the complete service area.
• Must have computer skills and use systems such as Microsoft Office and dispatching software.
• Good communication skills. Ability to work independently. Ability to make common sense decisions. Ability to complete CPR and First Aide Certifications.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.