Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Supervisor, Administrative provides independent review and monitoring of the mobility service in accordance with MTA policies and procedures. The Supervisor, Administrative will be responsible for interfacing with MTA about various functions related to the scope of services provided by the MOCC, Service Delivery Contractor(s), and other third-party contracted services. The Supervisor, Administrative, is responsible for managing complaints for designated clients, in accordance with client requirements, MTM policies and procedures.

This position is contingent upon award of RFP.

Location: MTA Assessments- Baltimore, MD

What you’ll do:

Personnel management will include, but not limited to: training employees, providing guidance, assigning and directing work, addressing complaints, and resolving problems
Monitor team performance in relation to resolution time frame, quality and collaboration
Perform a second review for complaints designated invalid or with insufficient information
Provide leadership to include quality performance monitoring, improving processes and development of employees
Provide coaching, call support and balanced feedback to quality coordinators
Review workloads and assign complaints for investigation and resolution accordingly
Provide timely, professional responses to all compliant resolution contacts
Evaluate complaint Investigation audit and give affirmative and corrective action as necessary
Perform both operational and administrative functions, according to business need
Review, evaluate and report on contract performance data
Perform inspections of all Service Delivery and MOCC activities
Monitor Mobility Contractor operations and report deficiencies
Manage the customer compliant process
Assist MTA, as needed, in facilitating review and closure of any corrective action plans from the MOCC and Service Delivery contractors

Make a Difference

What will your job look like?

This position is contingent upon award of RFP.

Location: MTA Assessments- Baltimore, MD

What you’ll do:

Personnel management will include, but not limited to: training employees, providing guidance, assigning and directing work, addressing complaints, and resolving problems

Monitor team performance in relation to resolution time frame, quality and collaboration

Perform a second review for complaints designated invalid or with insufficient information

Provide leadership to include quality performance monitoring, improving processes and development of employees

Provide coaching, call support and balanced feedback to quality coordinators

Review workloads and assign complaints for investigation and resolution accordingly

Provide timely, professional responses to all compliant resolution contacts

Evaluate complaint Investigation audit and give affirmative and corrective action as necessary

Perform both operational and administrative functions, according to business need

Review, evaluate and report on contract performance data

Perform inspections of all Service Delivery and MOCC activities

Monitor Mobility Contractor operations and report deficiencies

Manage the customer compliant process

Assist MTA, as needed, in facilitating review and closure of any corrective action plans from the MOCC and Service Delivery contractors

Administrative Supervisor

Make a Difference

Administrative Supervisor

Make a Difference

MTM Transit

MTM Transit

Benefits

MTM Transit