IMPORTANT APPLICATION INSTRUCTIONS:
Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.
Job Description
SUMMARY:
Reporting to the Director of Dreamscape Learn (DSL) at Montclair State University, the Dreamscape Learn Pod Coordinator coordinates the operational use and deployment of the Dreamscape Learn Studio, ensuring users have safe and meaningful learning experiences and optimizing studio operations. The Pod Operations Coordinator works collaboratively with members of the Dreamscape Learn team, notably the Director, as well as faculty, staff, and student users of the Studio.
The Pod Operations Coordinator plays a critical role in delivering immersive Dreamscape Learn experiences to the student population while supporting operational excellence and delivering outstanding customer service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Coordinating daily operations of Dreamscape Learn immersive spaces, ensuring impactful and engaging learning experiences.
Recruit, hire, train, mentor, supervise, schedule, and coach a team of student employee operators.
Provide guests with historical context on Dreamscape Learn and guide them through the VR experience from start to finish.
Deliver exceptional customer service, ensuring all guests have a positive and memorable experience.
Serve as the lead in checking users into their experiences, ensuring equipment is functioning correctly, overseeing each session, and managing equipment during and in between learning sessions.
Troubleshoot VR equipment issues and escalate to the DSL Technical Support Help Desk when needed.
Replace defective hardware and manage the Return Merchandise Authorization (RMA) process with external vendors.
Conduct regular testing, maintenance, and calibration of Dreamscape Learn VR pods and related equipment.
Assist students and faculty in leveraging Dreamscape Learn technology for VR development projects and other academic initiatives.
Maintain the Dreamscape Learn scheduling system, ensuring efficient utilization and throughput.
Oversee facility operations, ensuring proper opening and closing procedures.
Maintain adherence to cleaning and safety protocols in alignment with university standards.
Maintain current knowledge in technological aspects of Dreamscape VR
Develop and conduct training and materials for students, faculty and staff.
Collaborate with Broadcast and Media Operations throughout the year on select projects and at designated times.
Perform other duties as assigned.
Management retains the right to add or change job duties at any time.
QUALIFICATIONS:
REQUIRED:
Bachelor’s degree from accredited college or university in media, education, technology, or a related field.
Minimum of two years of relevant experience in operations, customer service, academic support, or a technology-enabled environment
Strong customer service and interpersonal skills, with the ability to engage diverse student, faculty, and guest populations
Experience coordinating schedules, managing logistics, or overseeing daily operations in a fast-paced environment
Technical aptitude and ability to troubleshoot hardware/software issues in real time
Ability to learn and operate virtual reality (VR) systems and related technologies
Strong organizational skills with attention to detail and ability to manage multiple priorities simultaneously
Excellent communication skills.
Ability to enforce safety, operational, and facility protocols consistently and professionally
Flexibility to work varied hours, including evenings or weekends, based on academic scheduling needs
PREFERRED:
Prior experience working with virtual reality (VR), augmented reality (AR), gaming systems, or immersive technologies
Experience in a university lab, studio, experiential learning environment, or similar setting
Demonstrated experience supervising, training, or mentoring staff, student employees, or teams
Familiarity with scheduling systems, ticketing systems, or lab/resource management platforms
Basic knowledge of equipment maintenance, inventory management, and vendor coordination (e.g., RMAs)
Demonstrated ability to handle high-volume user environments while maintaining quality service
Interest in immersive learning, experiential education, or innovation in higher education
Experience collecting feedback or basic data to improve operations and user experience
PROCEDURE FOR CANDIDACY
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.
Salary Range
$63,833.23-$79,804.49 Annually
The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/
Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer.
Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions.
Department
College of Communication and Media
Position Type
Professional - Non-Faculty
Contact Information:
For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.
Inclusion Statement
Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.
EEO/AA Statement
Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.
Additional information can be found on the website at www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/
Title IX and 34 C.F.R. 106 Policy
Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/